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Accessibility statement

Accessibility statement for

This accessibility statement applies to

This website is run by Riverhead Parish Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. This covers such things as making your screen images and text larger, using a text reader to convert text to sound, using voice recognition to control your computer, increasing mouse pointer signs etc.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the signed Annual Governance and Accountability Audit and Governance Returns are PDF documents that are not fully accessible to screen reader software. An accessible version without signatures is available on request.
  • The banner photograph at the top of each page does not appear well in high contrast
  • There are some missing form labels on the contact page. If this is not repaired in the September 2020 update provided by the Website designer, the standard contact page will be replaced.

Feedback and contact information

If you need information on this website in a different format like accessible word document or PDF, large print, easy read, audio recording or braille:

  • email
  • call 01732 461278 and leave a message if there is no answer

We’ll consider your request and get back to you in 5 days. Mrs Caroline Penollar, the Parish Clerk, usually works Mondays, Wednesdays and Thursdays if you prefer to speak to someone in person.

If you cannot view the map on our ‘contact us’ page, call 01732 461278 or email for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact: Mrs Caroline Penollar, Parish Clerk by email or call her on 01732 461278

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We can provide communication by email for people who are D/deaf, hearing impaired or have a speech impediment.

Contact Caroline Penollar by email on

Technical information about this website’s accessibility

Riverhead Parish Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • It is not possible to navigate the website purely by keyboard.
  • There is only one way to find content as there is no search engine
  • ARIA + (see below for definition) markup has not been used
  • Where extra content is shown or hidden on focus, it cannot be dismissed, interacted with (and not disappear when the user moves to it) and does not stay visible until dismissed by the user.

These items above have been discussed with our Website designers who are currently working on a rebuild which will incorporate ARIA markup standards and make us fully compliant. * Definition of ARIA: WAI-ARIA, the Accessible Rich Internet Applications Suite, defines a way to make Web content and Web applications more accessible to people with disabilities. It especially helps with dynamic content and advanced user interface controls developed with Ajax, HTML, JavaScript, and related technologies. Currently, certain functionality used in Web sites is not available to some users with disabilities, especially people who rely on screen readers and people who cannot use a mouse. WAI-ARIA addresses these accessibility challenges, for example, by defining new ways for functionality to be provided to assistive technology. With WAI-ARIA, developers can make advanced Web applications accessible and usable to people with disabilities.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we have not fixed the Annual Governance and Accountability Returns finalised before 23 September 2018.

Any new PDFs or Word documents we publish will meet accessibility standards and where they cannot due to being signed, an accessible version without signatures will be made available on request.

Preparation of this accessibility statement

This statement was prepared on 17th August 2020.

This website was last tested 17th August 2020. The testing was carried out on a sample basis by Mrs Caroline Penollar, the Parish Clerk with assistance from a university undergraduate.

We used statistical data to identify the 10 most visited pages during June and July 2020 on the previous Parish Council website.